Service Desk Analyst

Location: New York, NY

Salary: Commensurate with experience

Our client, a commercial real estate service firm in NYC, is currently seeking a Service Desk Analyst.  In this role you will provide excellent client service and resolve end user issues.  The ideal candidate should have at least 5 years of help desk or service desk experience. This is a great opportunity that is starting immediately as a contract to hire role.

Job Responsibilities:

  • Resolve a challenge through the form of tickets in the service desk queue, which includes full ticket ownership, following up to ensure issues are resolved in their entirety Contribute to internal IT and end user knowledge base content
  • Collaborate with all areas of IT to deliver exceptional in-house service and support
  • Prioritize both incident and service requests
  • Escalate incidents and problems as necessary
  • Creation and maintenance of the corporate desktop/laptop image
  • Make recommendations for corporate desktop/laptop hardware
  • Maintaining desktop/laptop and related equipment inventory

Job Requirements: 

  • Detailed documentation of incidents and problems in ServiceNow
  • Microsoft Active Directory user and group management
  • Office 365 user management
  • Supporting end user platforms including Windows, Mac OSx, IOS, Android
  • Support Microsoft end user software
  • HP Desktop/Laptop technologies
  • Kaspersky Antivirus
  • Crashplan Cloud Backup
  • Adobe product support
  • Mobile Device Support
  • Microsoft System Center Configuration Manager (SCCM)
  • Mimecast Spam Filter Technologies
  • Cisco phone technologies
  • Conference room AV support
  • End user software licensing
  • Printer support and maintenance
  • Salesforce support experience a plus