About the Opportunity
Our client, a global leader in commodities and financial services, is seeking an experienced Help Desk Technician in New York City to provide comprehensive technical support across a fast-paced trading floor and corporate office environment. This role requires a strong blend of technical troubleshooting expertise, exceptional customer service, and the ability to manage IT operations across multiple regional offices in coordination with global teams. The ideal candidate is proactive, resourceful, and thrives in a high-intensity setting where responsiveness and clear communication are essential.
The annual base salary range is $80,000 to $110,000. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.
Job Responsibilities
- Provide Level 1 to Level 3 support to users in the New York City office
- Provide remote support to users in the Houston office, as well as several other smaller locations in the US
- Assist and report to Help Desk manager
Job Skills
- Proficiency in Active Directory management and software deployment using MECM
- Strong knowledge of Microsoft Windows, Office 365, and MS Teams; advanced Excel skills are a plus
- Experience supporting remote access environments (VPN, Citrix, 2FA, ISP troubleshooting)
- Expertise in desktop hardware imaging and support (laptops, docking stations, multi-monitor setups, printers)
- Familiarity with PowerShell scripting and automation tools
- Experience installing and supporting front-office programming and analytical tools such as Anaconda and Python (coding knowledge preferred)
- Working knowledge of Cisco Prime Management, Cloud9, video conferencing tools, and the Cisco Webex Suite
- Experience with Mobile Device Management (MDM) solutions
- Technical familiarity with market data platforms such as Bloomberg and Refinitiv
- Exposure to Jira Service Desk or similar ticketing systems is a plus
Job Requirements
- Minimum 5 years experience in a help desk or desktop support role, ideally within the commodities trading or financial services industry
- Strong customer service orientation with excellent troubleshooting and problem-solving skills
- Highly organized, process-driven, and disciplined in managing priorities and follow-ups
- Exceptional written and verbal communication skills; able to draft clear documentation and communicate effectively with users at all levels
- Collaborative team player with a proactive, curious, and fast-learning mindset
