About the Opportunity
Our client, a leading global alternative investment manager, is seeking a Tech Support Consultant to join their End User Services team in New York City. This is a hands-on role providing high-level technical support and troubleshooting to users across the organization, with a focus on enterprise environments and trading floor support. You’ll leverage your expertise to resolve issues, contribute to process improvement, and ensure exceptional user experience.
The base pay for this position is $500 to $514 per day. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.
Job Responsibilities
- Deliver courteous, professional technical support to end users via phone, email, and in person, ensuring seamless helpdesk and site coverage
- Manage incident queues and workflows in ServiceNow, triaging tickets and overseeing timely resolution
- Build and deploy desktop workspace kits and related equipment; manage moves, adds, and changes for workstations, telephony, and mobile devices
- Troubleshoot a range of technical issues (hardware, software, systems, networks, authentication, and printing)
- Support PC hardware, Windows infrastructure, DNS, DHCP, TCP/IP, Microsoft Office, Bloomberg, Citrix, and authentication protocols
- Assist with mobile device management (BES, Intune, iOS, Android), Cisco IP phones, and video conferencing (Webex, Zoom, Teams)
- Apply scripting skills (PowerShell, Python, etc.) and familiarity with AI agents for automating tasks or generating insights (Claude, Copilot experience a plus)
- Identify process gaps and opportunities for automation; propose and implement continuous improvement initiatives
- Create and update technical documentation and knowledge base materials; share knowledge with team members
- Assist and occasionally lead local, regional, and global IT projects as assigned
- Participate in after-hours, weekend, and on-call support rotations and travel to branch offices as needed
Job Requirements
- 2–5 years of enterprise-level technical support experience, preferably in financial services or trading environments
- Advanced troubleshooting, analytical, and problem-solving skills
- Solid understanding of Microsoft Windows, infrastructure and networking standards, core enterprise platforms, and hardware
- Familiarity with scripting languages (PowerShell, Python) and IT automation platforms; experience with AI agents is highly valued
- Strong communication, organizational, and documentation skills
- Comfortable working under pressure, managing multiple priorities, and acting proactively in a team setting
- Experience with ITIL best practices and ITSM tools; ITIL certification a plus
- Availability for night, weekend, and on-call coverage and periodic travel
