About the Opportunity
We are working with a reputable law firm in Manhattan that is seeking a Client Operations Specialist / Legal Biller to join their team. This role will be responsible for engagement management, client intake, billing, collections, reporting and liaison with clients and partners.
The estimated base pay for this position is $33 to $44 per hour. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.
Job Responsibilities
- Prepare, review, and finalize monthly draft bills, resolving non-partner issues, and obtaining necessary billing authorizations
- Support the client/matter intake process, ensuring adherence to compliance, data integrity, and firm guidelines
- Assist with the preparation of management reports and key metrics related to partner matters and billing status
- Administer the collections process, promptly resolving delinquent accounts and escalating issues when appropriate
- Communicate with client accounts payable departments in a professional and service-oriented manner
- Collaborate with colleagues in Finance on all aspects of client operations, including billing, collections, and workflow execution
- Ensure accurate application and documentation of standard and exception rates
- Provide timely updates and reporting on billing, collections, write-offs, and discounts to supervisors and management
- Maintain records in accordance with firm policy and applicable laws
Job Requirements
- Bachelor’s degree required
- 3–5 years of experience in client operations or billing, ideally in a professional services or legal environment
- Strong communication, organization, and teamwork skills; polished and articulate approach
- Technical proficiency in Microsoft Excel
- Experience with bankruptcy billing is a plus
- Proven work ethic and ability to thrive in a collaborative, high-volume environment
