Desk Support Associate

About the Opportunity

We are partnered with a financial services firm that is actively searching for a Desk Support Associate to join their Service Desk team in New York City. The role will provide first and second level support to their global offices. They are looking for a goal-oriented, outside-the-box thinker to excel in their dynamic environment with plenty of opportunity to learn, touch and feel the latest technology.

The annual base salary range is $90,000 to $120,000. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.

 

Job Responsibilities

  • VOIP systems management
  • Enterprise level video conferencing systems
  • Patch management and software deployment
  • Python or PowerShell Scripting
  • Understanding of Internet and network security
  • ITIL Process flow and Incident management

 

Job Requirements

  • Bachelor’s degree is preferred
  • At least 2 year of professional experience
  • Ability to solve problems in a sustainable way by working with people, not just technologies
  • Must have experience supporting users in a dynamic environment with white glove service in person and over the phone
  • Ideal candidates will be quick learners with strong troubleshooting skills
  • Able to work independently
  • Participate in an on-call rotation will be required

Learn & Grow

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Gym

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Personal Days

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Health & Dental

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401k Matching

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Submit Your Resume

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Submit Your Resume

Connect with our staffing & recruiting experts! Let our team of expert recruiters help find your perfect match.

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