About the Opportunity:
The Patient Access Liaison provides essential administrative support, ensures effective telephone communication, and facilitates patient appointment scheduling and registration according to practice guidelines. The role involves continuous interaction with patients, families, caregivers, clinicians, and physician practices. This is a full-time contract position.
The estimated base pay for these positions are $20.90 to $24.70 per hour. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.
Job Responsibilities:
- Handle telephone calls and provide information to callers while routing calls appropriately.
- Register and schedule patients using computerized scheduling systems.
- Maintain adherence to scheduling guidelines and cancellation policies.
- Track and schedule referrals and special consideration patients.
- Reschedule appointments that are impacted by provider changes, ensuring timely communication.
- Address no-show appointments by updating lists and following portal request guidelines.
- Perform clerical tasks such as sorting mail and managing written correspondence.
- Maintain service excellence by establishing positive customer relations and respecting privacy.
- Provide professional telephone support to ensure efficient communication.
- Perform additional duties as assigned.
Job Requirements:
- High school diploma or GED is mandatory.
- Knowledge of medical office settings and medical terminology.
- Excellent oral and written communication skills.
- Computer proficiency.
- Bilingual proficiency in Chinese or Spanish is preferred.
- Prior call center experience is advantageous.
- College degree or six months of job-related experience preferred.
- Familiarity with Epic software is preferred.
Why Join Us:
- Competitive pay.
- Work schedule available from Monday to Friday, 9AM to 5PM.
- Opportunities for contract extensions.
- A supportive work environment with interdisciplinary collaboration.
