59818972

Nursing – Patient Coordinator

About the Opportunity:

The Patient Coordinator I greets and establishes first contact with patients, either in person or in a call center capacity. The role involves confirming and updating patient demographics and verifying insurance to ensure that patients have appropriate coverage for the physician they are seeing. This is a full-time contract position.

The estimated base pay for these positions are $16.50 to $19.50 per hour. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) are finalized at the time of offer.

Job Responsibilities:

Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system.
Assure that physician accepts insurance that patients present with. Verify insurance prior to patient's arrival or at the time of arrival before visit, if necessary.
Communicate with appropriate staff regarding patient's arrival and ensure that patient's medical record is available for physician.
Process/update HIPAA-related paperwork and other institutional forms as necessary.
Collect or retrieve referrals or insurance authorizations as required.
Review status of waiting room routinely and ensure that patients are kept advised of wait times.
Ensure that patient has paid co-pay or collect co-pay under direction of billing staff, providing patient with receipt following established cash-control processes.
Schedule patient for follow-up appointment as needed and provide patient with guidelines for requesting medical records, if necessary.
May perform simple charge entry tasks or enter payments collected from patients and prepare Cashier's deposit.
Answer phones for practice and schedule appointments.
Follow all HIPAA and governmental or state agency requirements regarding the appropriate handling of PHI documents.
May initiate reminder phone calls for next day appointments.

Job Requirements:

High School graduate/GED.
1 year of physician practice experience.
Experience in a medical office setting, utilizing a computer system for physician scheduling preferred.
Keyboarding skills necessary.
IDX or other practice management system experience preferred.
Ability to communicate effectively with multicultural and language-deficit patients.
Effective interpersonal and communication skills required.
Excellent telephone etiquette.
Knowledge of medical terminology strongly preferred.
Ability to adapt to a growing and changing environment.