About the Opportunity
Our client, an innovative tech firm in NYC, is seeking a driven and resourceful Customer Success Manager to build strong client relationships and drive solution-based results. This individual will play a central role in identifying and engaging both current and prospective clients, leveraging a variety of sales methods to promote the firm’s technology offerings.
The Customer Success Manager will develop a deep understanding of each client’s business strategies and partner with the design team to shape tailored solutions. This role involves creating and executing strategies to address client needs, staying attuned to upcoming opportunities, and ensuring exceptional client experiences throughout the engagement. Responsibilities include collaborating with internal teams to enhance service delivery, negotiating contractual terms and deliverables, and serving as the escalation point for client issues.
This position follows a hybrid schedule.
The annual base salary range is $110,000 to $135,000. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.
Job Responsibilities
- Identify and engage current and potential clients utilizing various sales methods
- Gain a clear understanding of clients’ overall business strategies and communicate with the design team to develop a solution-based plan based on the client’s needs
- Develop specific strategies to identify and address the client’s needs, while staying ahead of new opportunities to help align the client’s future requirements
- Collaborate across departments to promote outstanding client service
- Negotiate contractual terms and conditions including price, payment terms, and deliverables
- Serve as the point of contact for escalation requests
Job Requirements
- 5+ years of experience in an Account Management/Customer Success/Client Development role, in a consultative, solution-based environment
- Bachelor’s degree required
- SaaS experience is strongly preferred
- Able to review and track new opportunities for the organization
- Able to work on simultaneous projects and complete tasks in a timely manner with minimal supervision
- Strong business, organizational, and written and verbal communication skills
