About the Opportunity:
The Patient Access Liaison handles telephone calls, makes appointments, and registers patients in adherence to practice guidelines. This part-time contract position involves constant interaction with patients, families, caregivers, clinicians, and physician practices.
The estimated base pay for these positions are $20.90 to $24.70 per hour. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.
Job Responsibilities:
- Schedule appointments, answer telephone calls, and provide information to callers, ensuring effective communication.
- Complete intake registration by obtaining benefits and demographic information, and schedule appointments in the computerized system.
- Maintain positive customer relations and ensure service excellence by treating all individuals as valued guests.
- Track and schedule referrals from other physician offices or emergency departments promptly.
- Reschedule appointments due to provider schedule changes efficiently and send communication to affected patients.
- Manage no-show appointments with timely updates and ensure accurate information is captured.
- Provide clerical support by sorting mail, sending necessary communications, and ensuring telephone etiquette is followed.
Job Requirements:
- High school diploma or GED.
- Knowledge of medical office settings and medical terminology.
- Excellence in oral and written communication skills.
- Computer proficiency.
- Bilingual in Chinese or Spanish preferred.
- Call Center experience preferred.
- College degree or six months of job-related experience preferred.
- Experience with Epic system preferred.
Why Join Us:
- Competitive pay.
- Onsite work schedule from 9 AM to 5 PM.
- Opportunities for contract extensions.
- Supportive work environment with interdisciplinary collaboration.
