About the Opportunity
Our client, a prominent global law firm, is seeking an IT Office Support Specialist to join their Charlotte, NC office. This vital, contract role provides hands-on technical support for attorneys, staff, and external vendors, addressing and resolving hardware, software, networking, and system issues. The position requires a high level of technical proficiency, proactive problem-solving, and the ability to communicate clearly with end users at all levels.
The estimated base pay for this position is $22 to $33 per hour. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.
Job Responsibilities
- Provide onsite technical support for hardware, software, networking, workstations, and mobile devices
- Troubleshoot and resolve both standard and non-standard system configurations for law firm and home user environments
- Log all incoming help desk incidents and service requests; track and document steps toward resolution
- Respond to escalated technical support needs and collaborate with other IT specialists to resolve complex issues
- Maintain current knowledge of firm-supported tools, applications, systems, and technology platforms
- Configure and support desktop hardware, peripherals, phones, A/V equipment, and various legal applications
- Support network connectivity and troubleshoot internet protocols for both wired and wireless infrastructure (TCP/IP, DHCP, Ethernet, VPN)
- Assist end users with local backup solutions, personal firewalls, and wireless hardware
- Deliver regular status updates to users and document all actions according to firm protocols
- Participate in technology team meetings and ongoing IT projects; take on additional tasks as assigned
Job Requirements
- Bachelor’s degree preferred; technical certifications a plus
- 3+ years of IT support experience in a professional, client-facing environment; prior law firm experience highly valued
- Proficiency with Windows OS, Microsoft Office Suite, Citrix, Interwoven, and common legal technology applications
- Strong understanding of desktop and mobile hardware, printers, scanners, personal and wireless network connectivity, and related peripheral technology
- Demonstrated ability to learn new tools and technologies independently
- Outstanding customer service, interpersonal, and communication skills (written and verbal)
- Flexible schedule and willingness to respond to after-hours support needs
- Detail-oriented, well-organized, and able to operate in high-pressure situations with a professional, calm approach
