Help Desk Associate

About the Opportunity

We are currently partnered with an independent alternative investment manager that is seeking a Tech Analyst for a 5 to 6-month contract. In this role, you will assist in providing client service and resolving end-user issues. This is a great opportunity to work at a well-established company!

The hourly wage range is $40 to $45/hr. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.

Job Responsibilities

  • Resolve challenges through the form of tickets in the service desk queue, which includes full ticket ownership and following up to ensure issues are resolved in their entirety
  • Contribute to internal IT and end-user knowledge base content
  • Collaborate with all areas of IT to deliver exceptional in-house service and support
  • Prioritize both incident and service requests
  • Detailed documentation of incidents and problems in ServiceNow
  • Escalate incidents and problems as necessary
  • Creation and maintenance of the corporate desktop/laptop image
  • Make recommendations for corporate desktop/laptop hardware
  • Maintain desktop/laptop and related equipment inventory
  • Conference room AV support
  • Adobe product support
  • Mobile Device Support
  • End-user software licensing

Job Requirements

  • 3-5 years of corporate help desk experience
  • Efficiency with Office 365 and Microsoft Active Directory user and group management
  • Knowledge of end-user platforms including Windows, Mac OS, IOS, Android
  • Experience with software such as ServiceNow
  • Experience with HP Desktop/Laptop technologies
  • Preferred efficiency with Kaspersky Antivirus, CrashPlan Cloud Backup, Mimecast Spam Filter Technologies, Cisco phone technologies, and Microsoft System Center Configuration Manager (SCCM)

Learn & Grow

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Health & Dental

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401k Matching

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