Hesk Desk Associate

About the Opportunity

We are currently working with an independent alternative investment manager. They are seeking a Tech Analyst for a 5 to a 6-month contract. In this role, you will assist in providing client service and resolving end-user issues. The ideal candidate should have experience corporate help desk experience. This is a great opportunity to work at a well-established company!

The base pay range is $40 to $45 per hour. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.

 

Job Responsibilities

  • Resolve challenges through the form of tickets in the service desk queue, which includes full ticket ownership, following up to ensure issues are resolved in their entirety
  • Contribute to internal IT and end-user knowledge base content
  • Collaborate with all areas of IT to deliver exceptional in-house service and support
  • Prioritize both incident and service requests
  • Escalate incidents and problems as necessary
  • Creation and maintenance of the corporate desktop/laptop image
  • Make recommendations for corporate desktop/laptop hardware
  • Maintaining desktop/laptop and related equipment inventory
  • Detailed documentation of incidents and problems in ServiceNow
  • Microsoft Active Directory user and group management
  • Office 365 user management
  • Support end-user platforms including Windows, Mac OS, IOS, Android
  • Support Microsoft end-user software
  • HP Desktop/Laptop technologies
  • Kaspersky Antivirus
  • CrashPlan Cloud Backup
  • Adobe product support
  • Mobile Device Support
  • Microsoft System Center Configuration Manager (SCCM)
  • Mimecast Spam Filter Technologies
  • Cisco phone technologies
  • Conference room A/V support
  • End-user software licensing

 

Job Requirements

  • 3-5 years of relevant experience
  • Professional demeanor and dress code

Learn & Grow

Lorem ipsum dolor sit amet consectetur. Fames porta suspendisse ultrices ultricies

Gym

Lorem ipsum dolor sit amet consectetur. Fames porta suspendisse ultrices ultricies

Personal Days

Lorem ipsum dolor sit amet consectetur. Fames porta suspendisse ultrices ultricies

Health & Dental

Lorem ipsum dolor sit amet consectetur. Fames porta suspendisse ultrices ultricies

401k Matching

Lorem ipsum dolor sit amet consectetur. Fames porta suspendisse ultrices ultricies

Submit Your Resume

Connect with our staffing & recruiting experts! Let our team of expert recruiters help find your perfect match.

Max. file size: 12 GB.
This field is for validation purposes and should be left unchanged.

Other Positions

Litigation Paralegal

Location: Middlesex County, New Jersey
arrow

Executive Assistant

Location: New York, New York
arrow

Legal Assistant

Location: Washington, D.C.
arrow

Legal Billing Manager

Location: New York, New York
arrow

Junior Administrative Assistant

Location: New York, New York
arrow

Director of Board Operations

Location: Queens, New York
arrow

Corporate Recruiter

Location: Greenwich, Connecticut
arrow

Office Manager / Personal Assistant

Location: New York, New York
arrow

Legal Billing Manager

Location: Essex County, New Jersey
arrow

Legal Executive Assistant

Location: New York, New York
arrow

Job Placement Resources

Boost your resume, interview skills to prepare for career advancement.