Hesk Desk Associate

About the Opportunity

We are currently working with an independent alternative investment manager. They are seeking a Tech Analyst for a 5 to a 6-month contract. In this role, you will assist in providing client service and resolving end-user issues. The ideal candidate should have experience corporate help desk experience. This is a great opportunity to work at a well-established company!

The base pay range is $40 to $45 per hour. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.

 

Job Responsibilities

  • Resolve challenges through the form of tickets in the service desk queue, which includes full ticket ownership, following up to ensure issues are resolved in their entirety
  • Contribute to internal IT and end-user knowledge base content
  • Collaborate with all areas of IT to deliver exceptional in-house service and support
  • Prioritize both incident and service requests
  • Escalate incidents and problems as necessary
  • Creation and maintenance of the corporate desktop/laptop image
  • Make recommendations for corporate desktop/laptop hardware
  • Maintaining desktop/laptop and related equipment inventory
  • Detailed documentation of incidents and problems in ServiceNow
  • Microsoft Active Directory user and group management
  • Office 365 user management
  • Support end-user platforms including Windows, Mac OS, IOS, Android
  • Support Microsoft end-user software
  • HP Desktop/Laptop technologies
  • Kaspersky Antivirus
  • CrashPlan Cloud Backup
  • Adobe product support
  • Mobile Device Support
  • Microsoft System Center Configuration Manager (SCCM)
  • Mimecast Spam Filter Technologies
  • Cisco phone technologies
  • Conference room A/V support
  • End-user software licensing

 

Job Requirements

  • 3-5 years of relevant experience
  • Professional demeanor and dress code

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