About the Opportunity
We are seeking a dynamic and experienced Operations Manager to join our client’s homecare company and oversee the day-to-day operations of their homecare services. The Operations Manager will play a critical role in ensuring the delivery of high-quality, compassionate care to their clients while optimizing operational efficiency, compliance, and client satisfaction. This position requires strong leadership, problem-solving skills, and a commitment to excellence in homecare service delivery.
The annual base salary range is $70,000 to $100,000. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.
Job Responsibilities
- Team Leadership: Provide leadership and direction to the homecare operations team, including schedulers, caregivers, nurses, and administrative staff. Foster a positive and collaborative work environment that promotes teamwork, accountability, and professional growth
- Client Management: Oversee client intake, assessment, and care planning processes to ensure that client needs are accurately assessed, documented, and addressed. Work closely with clients, families, and caregivers to develop individualized care plans and ensure that care goals are met
- Staffing and Scheduling: Manage staffing levels and schedules to ensure adequate coverage for client needs while minimizing overtime and maximizing efficiency. Coordinate caregiver assignments, shifts, and rotations to optimize productivity and client satisfaction
- Quality Assurance: Monitor and evaluate the quality of care provided to clients, including conducting regular assessments, audits, and performance reviews. Identify areas for improvement and implement corrective actions to ensure compliance with regulatory standards and best practices
- Training and Development: Develop and implement training programs for caregivers and staff to enhance their skills, knowledge, and competency in providing homecare services. Provide ongoing coaching, feedback, and support to promote continuous learning and professional development
- Compliance and Regulatory Affairs: Ensure compliance with all relevant federal, state, and local regulations governing homecare services, including licensure, accreditation, and certification requirements. Stay informed about changes in regulations and industry standards and implement policies and procedures to maintain compliance
- Client Satisfaction and Retention: Monitor client satisfaction levels and implement strategies to enhance the client experience and promote client retention. Conduct regular client feedback surveys, follow-up calls, and quality improvement initiatives to address concerns and enhance service delivery
- Budget Management: Develop and manage the homecare operations budget, including staffing costs, supplies, equipment, and other operational expenses. Monitor expenditures, analyze variances, and implement cost-saving measures to optimize financial performance
- Vendor and Partner Management: Collaborate with vendors, suppliers, and external partners to procure goods and services needed for homecare operations. Negotiate contracts, monitor vendor performance, and maintain positive relationships to ensure timely and cost-effective service delivery
- Emergency Preparedness and Crisis Management: Develop and implement emergency preparedness plans and protocols to ensure the safety and well-being of clients and staff during emergencies, natural disasters, or other crises. Coordinate with local authorities, emergency responders, and community resources as needed
Job Requirements
- Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, or related field
- Minimum of 2 years of experience in healthcare operations management, with a focus on homecare or similar community-based services
- Knowledge of homecare regulations, accreditation standards, and best practices
- Strong leadership, communication, and interpersonal skills
- Excellent organizational and problem-solving abilities
- Ability to work effectively in a fast-paced, dynamic environment
