About the Opportunity
Our client is a health care company currently looking for a Front Desk Administrator. The Administrator will play a vital role in the daily flow of patient intake and the level of customer service our patients receive. Although prior medical reception experience is preferred, training will be provided otherwise. This is a contract position located in Hewlett, New York.
The annual base salary range is $45,000 to $58,000. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.
Job Responsibilities
- Answer incoming calls and route appropriately
- Greet patients immediately upon arrival and apply the applicable protocols such as registering new patients, ensuring patient billing and insurance information is accurate, inform patients of medical office procedures and policies, ensure necessary referral or patient documents are on file for visit
- Move patients through appointments as scheduled
- Obtain external medical reports as required by medical professionals
- Schedule follow-up appointments according to the physician’s needs
- Intercept patients as they exit to obtain any necessary additional information before exiting practice
- Collect and total daily monies including payments, the copay is, etc
- Ensure patient no-shows and cancellations are followed up within accordance to practice policy
- Safeguard patient privacy and confidentiality
- Obtain prior authorization for any patients having in-office procedures
- Be knowledgeable of all monthly promotions offered and share with patients accordingly
- Acquire audiology-add-ons and comply with audiology-related policies that are applicable to locations where audiology services are offered
- Promote, educate and sell all audiology services to patients in the offices they are offered
Job Requirements
- Prior experience in the medical field highly desirable
- Bilingual in Spanish
- Ability to work a flexible schedule, including weekends
- Above average customer service skills and the ability to remain calm in stressful situations
- Excellent written, verbal, and listening skills
