About the Opportunity
Our client is a leading law firm with over 20 offices and 1500 lawyers globally. They are in search of a dedicated CRM Data Steward for a three-month temporary assignment in either New York or Washington D.C. The person in this role will be responsible for day-to-day maintenance of the Firm’s CRM system, InterAction, and for mass-emailing using the Tikit eMarketing platform. The individual will work with the CRM Database Manager and a team of two data stewards to complete ongoing data quality tasks, while working directly with the Marketing Department, secretaries and partners firm-wide as needed.
The base pay for this position is $27 to $32 per hour. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.
Job Responsibilities
- Format and distribute client news alerts and event invitations via Tikit’s eMerge software
- Produce and update HTML email templates and online registration forms
- Process bounced back emails
- Marketing Dept. Support – work closely with Marketing Department, domestic and international offices, to handle requests such as data imports/exports of various types of lists, as well as develop lists to support pre- and post-events, and act as backup to local office marketing staff with miscellaneous Interaction tasks, when needed
- Process data change tickets via InterAction’s Data Change Management inbox
- Assist with on-going data clean-up projects within the CRM system
- Apply and adhere to data standards and data use policies when supporting the Marketing staff and other types of users
Job Requirements
- 1-2 years work experience in the professional services industry is preferred
- Experience in a legal services environment is strongly preferred
- Background knowledge of InterAction and Tikit
- Proficiency in MS Office; particularly Word, Excel and Outlook
- Must have HTML experience
- Demonstrated experience that shows an interest in both data management and email marketing is preferred
- Strong research skills and ability to determine the best resource via the Internet when researching the current status of a contact record
- Ability to grasp business process, priorities and goals as well as understand basic business relationship and confidentiality principles and adhere to those principles
