CRM Data Steward

About the Opportunity

Our client is a leading law firm with over 20 offices and 1500 lawyers globally. They are in search of a dedicated CRM Data Steward for a three-month temporary assignment in either New York or Washington D.C. The person in this role will be responsible for day-to-day maintenance of the Firm’s CRM system, InterAction, and for mass-emailing using the Tikit eMarketing platform. The individual will work with the CRM Database Manager and a team of two data stewards to complete ongoing data quality tasks, while working directly with the Marketing Department, secretaries and partners firm-wide as needed.

The base pay for this position is $27 to $32 per hour. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.

 

Job Responsibilities

  • Format and distribute client news alerts and event invitations via Tikit’s eMerge software
  • Produce and update HTML email templates and online registration forms
  • Process bounced back emails
  • Marketing Dept. Support – work closely with Marketing Department, domestic and international offices, to handle requests such as data imports/exports of various types of lists, as well as develop lists to support pre- and post-events, and act as backup to local office marketing staff with miscellaneous Interaction tasks, when needed
  • Process data change tickets via InterAction’s Data Change Management inbox
  • Assist with on-going data clean-up projects within the CRM system
  • Apply and adhere to data standards and data use policies when supporting the Marketing staff and other types of users

 

Job Requirements

  • 1-2 years work experience in the professional services industry is preferred
  • Experience in a legal services environment is strongly preferred
  • Background knowledge of InterAction and Tikit
  • Proficiency in MS Office; particularly Word, Excel and Outlook
  • Must have HTML experience
  • Demonstrated experience that shows an interest in both data management and email marketing is preferred
  • Strong research skills and ability to determine the best resource via the Internet when researching the current status of a contact record
  • Ability to grasp business process, priorities and goals as well as understand basic business relationship and confidentiality principles and adhere to those principles

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