About the Opportunity
Our client is a world leading private equity firm that provides exceptional consulting services for companies. They are looking to hire a Help Desk Associate to support the Technology Department in New York city. In this role, you will assist in providing client service and resolving end-user issues. This is an excellent contract opportunity, and they are looking to fill the role as quickly as possible.
The base pay for this position is $33 to $36 per hour. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.
Job Responsibilities
- Resolve challenges through the form of tickets in the service desk queue, which includes full ticket ownership, following up to ensure issues are resolved in their entirety
- Contribute to internal IT and end-user knowledge base content
- Collaborate with all areas of IT to deliver exceptional in-house service and support
- Prioritize both incident and service requests
- Escalate incidents and problems as necessary
- Creation and maintenance of the corporate desktop/laptop image
- Make recommendations for corporate desktop/laptop hardware
- Maintaining desktop/laptop and related equipment inventory
Job Proficiencies
- Detailed documentation of incidents and problems in ServiceNow
- Microsoft Active Directory user and group management
- Office 365 user management
- Supporting end-user platforms including Windows, Mac OSx, IOS, Android
- Support Microsoft end-user software
- HP Desktop/Laptop technologies
- Kaspersky Antivirus
- CrashPlan Cloud Backup
- Adobe product support
- Mobile Device Support
- Microsoft System Center Configuration Manager (SCCM)
- Mimecast Spam Filter Technologies
- Cisco phone technologies
- Conference room AV support
- End-user software licensing
