About the Opportunity
We’re currently in search of a Legal Technology Application Support Specialist to join our client’s esteemed firm. In this role, you’ll play a pivotal part in providing assistance to their Legal Technology Help Desk, ensuring seamless operation round-the-clock. The position will be located at our New York office and offers a hybrid working arrangement combining in-office and remote flexibility.
The annual base salary range is $80,000 to $95,000. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.
Job Responsibilities
- Respond to Help Desk inquiries and document reported issues
- Diagnose and rectify application problems encountered by end-users
- Refer unresolved issues to Subject Matter Experts and monitor progress until resolution
- Collaborate with the Quality Assurance team to conduct testing on department-supported applications
- Maintain comprehensive documentation on potential solutions, including workarounds, bugs, patches, and permanent fixes
- Offer impromptu training sessions to end-users as needed. Suggest procedural enhancements or modifications to improve operational efficiency
- Aid in loading data into Legal Technology-supported applications as directed
Job Requirements
- High School Diploma or equivalent
- Minimum of 5 years of Help Desk support work experience in a corporate law firm or professional services environment
- Extensive knowledge of PC and use of software applications in a legal environment required
- Proficiency with legal software applications such as Relativity, TextMap, and CaseMap preferred.
- Thorough knowledge of job-related computer software (e.g. imaging, database, Web applications, desktop publishing and online Help modules)
- Experience with Help Desk software and knowledgebase
- Outlook, Excel, PowerPoint and the ability to learn new software and operating systems
- Flexibility to adjust hours and work the hours necessary to meet operating and business needs
