About the Opportunity
Our client is a global asset management firm based in Miami, FL that is in search of a Technical Support Engineer. The position will deliver high-quality support services to different teams within the organization. It demands a practical approach, adept problem-solving skills, and sound judgment in assisting end-users. Direct collaboration with trading business units will be essential to ensure the support team aligns with business requirements. Additionally, proactive communication with stakeholders is a key aspect of the role.
The annual base salary range is $100,000 to $150,000. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.
Job Responsibilities
- Provide top-notch assistance to all users in a professional and courteous manner
- Handle incoming calls and emails from users regarding incidents in the field
- Utilize ServiceNow to effectively manage incident and problem workflows. Resolve basic network and telecommunications connectivity issues
- Offer support for desktop technology and applications in Windows environments (experience with Linux desktop support is advantageous), including remote access tools
- Demonstrate proficiency in troubleshooting and understanding of Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers, and other applications
- Possess strong analytical and problem-solving abilities, with a knack for independent work
- Assess and address end-users’ needs by devising innovative technical solutions
- Participate in projects stemming from firm-wide technical initiatives
- Communicate effectively with end-users, ensuring they are kept informed of issue statuses until resolution
- Escalate issues to appropriate technology teams when needed
Job Requirements
- 5+ years of Desktop Support
- Bachelor’s Degree
- Possess proficiency in Active Directory, Exchange, Citrix remote access, and application delivery
- Familiarity with the Linux desktop environment (specifically CentOS)
- Comprehensive understanding of Windows-based desktop systems and key applications such as Outlook and MS Office
- Solid grasp of market data systems like Bloomberg and Thomson Reuters, including proven skills in integrating Excel plug-ins, troubleshooting API issues, and effectively liaising with vendor technical support
- Broad knowledge of mobile technology
- Display a hands-on approach and genuine interest in providing customer service
- Flexibility to work night and weekend shifts, as well as occasional travel to branch office
- Experience in supporting servers and data centers is a plus
